Support Policy Page

Welcome to Bedghor's Support Policy Page!

At Bedghor, we are committed to providing you with the best possible shopping experience. Our Support Policy outlines the various ways we assist and support our customers. If you have any questions or need further assistance, please feel free to contact us.

1. Customer Service Contact Information

• Email: support@bedghor.com
• Phone: 01730-653806
• Live Chat: Available on our website during business hours
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST)

2. Response Time

We aim to respond to all customer inquiries within 24 hours during business days. If you contact us over the weekend or on a holiday, please allow extra time for a response.

3. Order Inquiries

For questions about your order, including tracking information, changes, or cancellations, please provide your order number and details in your inquiry. This will help us assist you more efficiently.

4. Returns and Refunds

• Eligibility: Items must be returned within 30 days of receipt.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Process: To initiate a return, please contact us at returns@bedghor.com with your order number and reason for return. We will provide you with a return authorization and instructions.
• Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

5. Exchanges

We offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at exchanges@bedghor.com with your order number and details of the defect or damage. We will provide instructions for the exchange process.

6. Shipping Issues

If you experience any issues with shipping, such as delayed or lost packages, please contact us at shipping@bedghor.com. We will work with the shipping carrier to resolve the issue and keep you informed throughout the process.

7. Product Support

For any questions or issues related to our products, please refer to our FAQ section or contact our support team at productsupport@bedghor.com. We are here to help with product usage, troubleshooting, and other related inquiries.

8. Feedback and Complaints

We value your feedback and are always looking to improve our services. If you have any suggestions, comments, or complaints, please email us at feedback@bedghor.com. We take all feedback seriously and will address any concerns promptly.

9. Privacy and Security

Your privacy and security are important to us. Please refer to our Privacy Policy for information on how we protect your personal information and ensure secure transactions.

10. Updates to Support Policy

Our Support Policy may be updated periodically to reflect changes in our services or policies. We encourage you to review this page regularly to stay informed about our support practices.

Thank you for choosing Bedghor. We appreciate your business and are dedicated to providing you with exceptional support.